Approaching Error-Free Customer Satisfaction through Process Change and Feedback Systems

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Journal of Organizational Behavior Management
Volume	29
DOIs	https://doi.org/10.1080/01608060802660140
State	Published - Feb 12 2009

Disciplines

@article{d279b2e5805e4da385111d1cca0a4659,

title = "Approaching Error-Free Customer Satisfaction through Process Change and Feedback Systems",

author = "Berglund, \{Kristin M.\} and Ludwig, \{Timothy D.\}",

year = "2009",

month = feb,

day = "12",

doi = "10.1080/01608060802660140",

language = "American English",

volume = "29",

journal = "Journal of Organizational Behavior Management",

}

TY - JOUR

T1 - Approaching Error-Free Customer Satisfaction through Process Change and Feedback Systems

AU - Berglund, Kristin M.

AU - Ludwig, Timothy D.

PY - 2009/2/12

Y1 - 2009/2/12

UR - https://libres.uncg.edu/ir/asu/f/Ludwig_Tim_2009_Approaching.pdf

U2 - 10.1080/01608060802660140

DO - 10.1080/01608060802660140

M3 - Article

VL - 29

JO - Journal of Organizational Behavior Management

JF - Journal of Organizational Behavior Management

ER -