@article{24635207ba184d2a905320c3cef6d4e7,
title = "Business Activity Monitoring: Real-Time Group Goals and Feedback Using an Overhead Scoreboard in a Distribution Center",
author = "Goomas, \{David T.\} and Smith, \{Stuart M.\} and Ludwig, \{Timothy D.\}",
note = "Companies operating large industrial settings often find delivering timely and accurate feedback to employees to be one of the toughest challenges they face in implementing performance management programs. In this report, an overhead scoreboard at a retailer's distribution center informed teams of order selectors as to how many tasks were completed, how many tasks were in queue, and how their team performance measured up against engineered labor standards.",
year = "2011",
month = jan,
day = "7",
doi = "10.1080/01608061.2011.589715",
language = "American English",
volume = "31",
journal = "Journal of Organizational Behavior Management",
}